At Snoodify, we strive to ensure a seamless and enjoyable shopping experience for all our users. However, we understand that there may be occasions when you need to cancel an order or request a refund. Please review the following guidelines:
 

1. Order Cancellations

• Order Cancellation Before Shipment: If you wish to cancel your order, you may do so before the item is shipped. Once the item has been processed for shipment, cancellation may not be possible.

• How to Cancel: To cancel your order, log into your Snoodify account, navigate to your orders, and select the cancellation option. You will also receive a confirmation email once your order has been successfully canceled.
   

2. Refund Policy

• Eligibility for Refunds: Refunds are available for orders that meet the following conditions:

  • The product is unused and in its original packaging.

  • The product is damaged, defective, or not as described upon arrival.

  • You have requested a refund within 7 days of receiving your product.

• Non-Refundable Items: Certain items, such as personalized or final sale products, may not be eligible for a refund. Please review the product page for specific refund eligibility.

• Refund Process: Once your return is approved, refunds will be processed within 7-10 business days. The refund will be credited to your original method of payment.
   

3. Return Shipping

• Return shipping costs may apply, depending on the reason for the return. If the item is defective or damaged, Snoodify will cover the return shipping costs.
   

4. Contact Us

If you have any questions or need assistance with your cancellation or refund request, please contact our support team at admin@snoodify.com. We’re here to help!